Shipping Policy
Last Updated: [18/08/2026]
At Shevy Louisa Cosmetics, we want your beauty essentials to arrive safely, securely, and as quickly as possible. Please review the information below regarding our shipping process.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.
2. Shipping Times
Estimated delivery times depend on your location and the shipping method selected at checkout.
Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
Please note that these are estimated delivery times and are not guaranteed. Delivery may take longer during holidays, promotional periods, severe weather, customs delays, or other circumstances outside our control.
3. Shipping Costs
Shipping fees are calculated at checkout based on your delivery address, order size, and selected shipping method.
From time to time, we may offer free shipping promotions. Any applicable free-shipping offer will be clearly displayed on our website.
4. Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation email containing your tracking number.
Tracking information may take some time to become active after the package has been handed to the shipping carrier.
5. Incorrect Shipping Information
Please carefully check your shipping information before completing your order.
If you notice an incorrect address after placing your order, contact us as soon as possible at:
Email: [Your Email Address]
We will do our best to update the information before the order is shipped. However, we cannot guarantee that changes can be made once an order has entered processing or been dispatched.
6. Delayed or Lost Packages
While we work with reliable shipping providers, delivery delays can occasionally occur.
If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, or your local delivery carrier.
If your package appears to be lost or has not received a tracking update for an extended period, please contact us and we will assist you in determining the next steps.
7. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the damaged package
- Photos of the damaged product
- A brief description of the issue
We will review the situation and work with you toward an appropriate resolution.
8. International Shipping
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Any applicable customs charges are the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also cause additional delivery delays that are outside our control.
9. Multiple Items in an Order
If your order contains multiple products, we may ship the items together or separately depending on product availability and fulfillment requirements.
If items are shipped separately, you may receive more than one tracking notification.
10. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible after placing your order.
Once an order has been processed or shipped, we may no longer be able to make changes or cancel the shipment.
11. Contact Us
If you have questions about your order or our shipping policy, please contact us:
Shevy Louisa Cosmetics
Email: [shevylouisacosmetics@gmail.com]