Policies

PRIVACY POLICY

As a customer, you may provide us with personal information such as your name, email address, phone number, billing information, and shipping information when you create an account, subscribe to our communications, or place an order.

We may use your email address and other contact information to send you order updates, important account or service notifications, information required by law, and promotional messages about new products, launches, offers, and updates from Shevy Louisa Cosmetics.

If you no longer wish to receive marketing emails from us, you may unsubscribe at any time by following the unsubscribe instructions included in our emails.

We respect your privacy and do not sell your personal information to third-party companies. Payment information, including credit or debit card details, is processed securely through our payment providers and is not stored directly by Shevy Louisa Cosmetics.

We may use cookies and similar technologies to help improve your shopping experience, remember your preferences, and understand how visitors use our website.

SHIPPING POLICY

To help avoid shipping delays, please make sure your shipping address is complete and accurate. If applicable, be sure to include your apartment, unit, or suite number when placing your order.

Please allow 3–5 business days for order processing. Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

International orders are shipped via USPS Priority Mail International. Delivery times may vary depending on the destination, customs processing, and other factors outside of our control. International delivery may take up to 20 business days or longer in some cases.

Once an order has been accepted by USPS, delivery and tracking updates are handled by the carrier. If you experience an issue with your package after shipment, please contact USPS at 1-800-275-8777 and have your tracking number available.

Please ensure that all shipping information is correct before completing your purchase. Shevy Louisa Cosmetics is not responsible for delays caused by incorrect or incomplete shipping information.

ALL SALES ARE FINAL

Due to the nature of our cosmetic products, all sales are final.

We do not accept returns, refunds, or exchanges after an order has been placed and fulfilled.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the item and packaging so our team can review the issue.

We appreciate your patience and understanding regarding processing, shipping, and delivery times.

Thank you for choosing Shevy Louisa Cosmetics. 💕