Privacy policy
Last updated: [18/08/2026]
At Shevy Louisa Cosmetics, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
1. Information We Collect
When you visit our website, create an account, place an order, or contact us, we may collect information such as:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment and transaction information
- Order history
- Account information
- Information you provide when contacting customer support
- Device, browser, and website usage information
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Process payments
- Arrange shipping and delivery
- Send order confirmations and updates
- Provide customer support
- Manage your customer account
- Improve our website, products, and services
- Send promotional emails where you have provided appropriate consent
- Prevent fraud and protect the security of our website
- Comply with applicable legal obligations
3. Payment Information
Payments made through our website may be processed by third-party payment providers. We generally do not have access to your complete payment card details.
Payment providers process your information according to their own privacy policies and security practices.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to help provide a better shopping experience.
Cookies may allow us to:
- Remember items in your shopping cart
- Keep you signed into your account
- Understand how visitors use our website
- Improve website performance
- Personalize certain content
- Measure marketing and advertising performance
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
5. Sharing Your Information
We may share necessary information with trusted service providers that help us operate our business, including:
- Shopify and website service providers
- Payment processors
- Shipping and delivery companies
- Email and marketing service providers
- Analytics and advertising providers
- Customer support services
We do not sell your personal information for money.
We may also disclose information when required by law, to protect our legal rights, prevent fraud, or protect the safety of our customers and business.
6. Marketing Communications
If you subscribe to our marketing communications, we may send you information about:
- New products
- Special offers
- Promotions
- Discounts
- Beauty tips and updates
You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included in our emails.
7. Your Account
If you create an account with us, you are responsible for keeping your login information confidential.
You may contact us if you would like to update or correct information associated with your account.
8. Data Security
We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal requirements.
10. Children's Privacy
Our website is not intended for children who are not legally permitted to use online shopping services in their jurisdiction.
We do not knowingly collect personal information from children in violation of applicable laws.
11. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
12. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where applicable
- Opt out of certain marketing communications
- Request information about how your personal information is used
To make a privacy-related request, contact us using the details below.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this policy.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Shevy Louisa Cosmetics
Email: [shevylouisacosmetics@gmail.com]